At Zarr, we take immense pride in our craftsmanship. Each piece undergoes a triple-point quality check before it is nestled into our signature velvet vaults. Because our ornaments are artisanal and high-value, we follow a specialized return protocol.
1. The “Inspection Window”
We offer a 3-day Inspection Window from the date of delivery. If you are not satisfied with your purchase, you must initiate a return request within 72 hours of receiving the parcel.
2. Condition of Return
To be eligible for an exchange or store credit:
- The Security Seal/Tag must be intact. Once the Zarr security tag is removed, the item is considered “worn” and is no longer eligible for return.
- The item must be in its original luxury packaging, including the velvet box, authenticity card, and care instructions.
- There must be no signs of perfume, hairspray, or makeup on the ornament.
3. Non-Returnable Items
For hygiene and customization reasons, the following are Final Sale:
- Earrings & Teekas: Due to health and safety regulations.
- Customized Bridal Sets: Any piece modified, resized, or made-to-order specifically for you.
- Nose Rings (Naths): For strict hygiene purposes.
4. Mandatory Unboxing Video
For high-value traditional jewelry, we require a Continuous Unboxing Video to process any claims regarding:
- Damages during transit.
- Missing stones or beads.
- Incorrect items. The video must show the sealed flyer being opened and the product being inspected in one go, without cuts or edits.
5. Refund Method
- Store Credit (Zarr Credits): For “Change of Mind” returns, we issue a digital credit valid for 12 months.
- Cash Refunds: These are only processed if the item has a verified manufacturing defect and a replacement is unavailable.
- Processing Time: Once the item reaches our Islamabad workshop and passes inspection, your credit/refund will be issued within 7-10 working days.
6. Return Shipping & Insurance
- Safety First: Because Zarr pieces are high-value, returns must be sent via a trackable and insured courier service.
- Costs: Shipping costs for “Change of Mind” returns are the responsibility of the customer. In cases of defective items, Zarr will cover the return logistics.
How to Initiate a Return
- Email returns@zarr.store with your Order ID and Unboxing Video.
- Wait for a Return Authorization Code (RAC).
- Pack the ornament securely in its original box and ship it to our designated center.