Website: Zarr.store
Location: Islamabad, Pakistan
At Zarr, we understand that our ornaments represent more than just jewelry; they represent heritage, trust, and tradition. We are committed to protecting the personal information you share with us as you curate your collection of timeless pieces.
1. Information Collection for High-Value Orders
To provide a secure and premium shopping experience, we collect:
- Identity Information: Full name, contact number, and verified email address.
- Secure Delivery Data: Detailed shipping address and nearby landmarks (to ensure safe delivery of high-value parcels).
- Verification Data: For high-value transactions, we may perform a one-time telephonic verification to confirm the order before dispatch.
- Occasion Data: Optional dates for weddings or anniversaries to help us provide timely styling advice or maintenance reminders.
2. How We Use Your Data
Your data is used specifically to:
- Order Fulfillment: From crafting/packaging your traditional sets to final delivery.
- Quality & Hallmark Documentation: Sending digital copies of your authenticity certificates or “Zarr Guarantee” cards.
- After-Care Services: Providing instructions for cleaning and storing heavy gold-plated or stone-studded ornaments.
3. Payment Integrity & Financial Privacy
We treat your financial data with the highest level of confidentiality:
- No Financial Storage: Zarr.store does not store bank account details, credit card numbers, or wallet PINs.
- Secured Gateways: All transactions are routed through 3D-secure, encrypted payment processors.
- COD Verification: For Cash-on-Delivery, we use a secure verification process to protect our vendors and customers from fraudulent orders.
4. Third-Party Confidentiality
We only share your information with trusted partners who adhere to strict privacy standards:
- Specialized Logistics: We partner with couriers who have experience in handling “Fragile & High-Value” shipments.
- Tax Compliance: Information shared with Pakistani regulatory bodies (e.g., FBR) is done strictly according to the law for high-value metal/stone transactions.
5. Discreet Packaging & Privacy
For the safety of your purchase, our outer shipping boxes are discreetly labeled. We do not display the word “Jewelry” or “Gold” on the external shipping label to prevent tampering and ensure your privacy during the delivery process.
6. Data Retention & Your Rights
We keep your order history to assist with future repairs, polishing, or re-plating services. However, you have the right to:
- Request a summary of the data we hold.
- Opt-out of our “Zarr Royalty” loyalty program.
- Request the deletion of your account at any time.